Privacy Policy

Last updated: 25 May 2026

This Privacy Policy explains how Voranik ("we", "us", "our") collects, uses, stores, and protects information when you use our website (voranik.com) and our AI automation services, including WhatsApp-based messaging agents we build and operate on behalf of our clients.

1. Who We Are

Voranik is an AI automation agency based in Lebanon. We build, host, and maintain automated workflows and AI messaging agents for businesses. You can contact us at hello@voranik.com.

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact information you voluntarily provide, such as your name, phone number, email address, and business details when you message us or request our services.
Messaging data processed through automated agents we operate, such as the content of WhatsApp messages, order details, delivery addresses, and product preferences — used solely to fulfill the service requested.
Technical data such as browser type, device information, and general usage data when you visit our website.

3. How We Use Information

We use collected information to:

Respond to inquiries and provide our services.
Operate automated messaging agents that answer questions, take orders, and process requests on behalf of our clients.
Maintain, monitor, and improve our automation systems.
Comply with legal obligations.

4. WhatsApp & Meta Platforms

Our services may use the WhatsApp Business Platform and other Meta technologies. When we operate a messaging agent for a business, message data is processed to deliver that business's customer service and order-handling. We process this data in accordance with Meta's and WhatsApp's terms and applicable data protection requirements. We do not sell personal data.

5. Data Sharing

We do not sell your personal information. We may share data only with:

The specific business client on whose behalf an automated agent operates.
Service providers that help us operate our infrastructure (for example, hosting and AI processing providers), bound by confidentiality obligations.
Authorities where required by law.

6. Data Retention

We retain information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time (see our Data Deletion Policy).

7. Data Security

We use reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict its processing. To exercise these rights, contact us at hello@voranik.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

For any questions about this Privacy Policy or your data, contact us at hello@voranik.com.